FAQ

Frequently asked questions

How long will my order take?

Delivery times vary by item and destination. Please check the delivery information before ordering. If you need help with an estimated arrival date, email support@geminilulu.com.

How much does delivery cost?

Your delivery charge is shown at checkout before you complete your purchase.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking details. Please allow 48–72 hours for tracking updates to appear.

Can I return my order?

Our current returns policy allows returns for most unused items in their original condition and packaging within 30 days of delivery, subject to exclusions. Email support@geminilulu.com with your order number before sending anything back.

What if my item arrives damaged or incorrect?

Please email support@geminilulu.com with your order number, a description of the issue and clear photos of the item and packaging so we can help.

How do I choose the right size?

Check the measurements in the product description and our Ring & Bracelet Size Guide before ordering. If you’re unsure, email us for help.

How should I care for my jewellery?

As a general precaution, avoid contact with perfume, lotions and cleaning products. Store your jewellery somewhere dry and clean it gently with a soft cloth. Follow any item-specific care instructions provided.

What materials are used?

Materials vary by piece. Please check the individual product description, especially if you have a metal allergy or sensitivity. Contact us before ordering if anything is unclear.